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Are you set up for Scheduled video interpretation (SVI) with us yet?
Scheduled Video Interpretation (SVI), while similar to traditional video remote interpretation, allows you to connect with one of our interpreters remotely on the platform YOU have found to work best. The experience of scheduling is treated exactly like a regular scheduled appointment but is in line with shelter in place policies, while also demonstrating health equity through language access during a time when it is not as safe for patients to always meet with a provider in person.
In short: Scheduled Video Interpretation (SVI) is the best option for communicating with a patient and an interpreter while practicing social distancing.
If you are not yet familiar with this process then make sure to contact email@example.com and start scheduling today!
Working with Linguava has been a very positive experience and a good partnership. Their interpreters are professional, outgoing, friendly and very kind to our patients and staff at The Portland Clinic. They are always on time and prompt to give advance notice if a new interpreter needs to be found. The staff is quick to assist and trouble-shoot if a problem arises. Their online portal is convenient and easy to use, allowing us to select particular interpreters for certain patients. Their call center agents are very knowledgeable and always go the extra mile to make sure a call will be successful!
Linguava’s customer service representatives are very courteous and enjoyable to speak to. Violette and Ammel have always been such a pleasure to work with! They are quick to address any error or misunderstanding. Their interpreters are all very friendly and professional. I notice that our patients feel very comfortable with them and really like the service. Patients often request the same interpreter for all of their follow-up visits and the staff at Linguava do their best to accommodate those requests.
Linguava always provides great customer service. We know when we schedule with Linguava that we will receive outstanding professional services. We know our clients are in good hands.
Linguava has been very cooperative, willing and flexible in meeting our complex invoicing needs. The owner and staff take great pride in being professional and supportive of our work. Linguava plays an important role in serving our community with their extensive array of languages.
Thank you to you, and the translation team for all of your hard work and clear communication. It has been wonderful working with you! We are pleased with the end product and hope that it serves our community well.
The folks at Linguava are always helpful and call in a timely manner when an interpreter is not available.
It is such a pleasure to work with the staff at Linguava. They are kind, compassionate, and professional problem-solvers. When on-site interpreters are not available, it is always very easy to get connected to a telephonic interpreter. The quality assurance team is always an excellent resource for any minor issue that may come up. It is clear that they take great pride in providing an excellent service.
Linguava has provided tremendous customer service, going out of their way to make sure an interpretation order is correct and fulfilled. We have received really outstanding interpretation services, with interpreters going above and beyond to help our clients. It is so appreciated. Thank you!
Working with Linguava for all our translations has been the best decision. As an organization with a mission of raising awareness of the multicultural fabric of Atlanta, their knowledgeable team has made each project a seamless process. They are always reliable and deliver on time.