ISO 9001 certification logo above linguava logo and surrounded by leaves

Linguava is excited to announce that as of June 28th, 2022, we are ISO 9001 certified!

Linguava has demonstrated that they are passionate about providing a quality service. They have embraced and applied the principles and ethos of the ISO 9001 and ISO 17100 Standards.
Patry has taken on all recommendations for improvement and built on them making further recommendations internally to support continual improvement.
There is evidence of a significant commitment to quality including at the senior leadership level.  Staff throughout the business are now being engaged too and this is a great formula for future success.
It has been a pleasure to work with Linguava.” – Julia Meaden, ISO Quality Services Ltd.

What is ISO 9001 certification?

ISO 9001 is an international standard, published in 2015 that provides the requirements that an organization, regardless of its industry, should meet to provide the highest quality service.

Why is this certification important?

Getting ISO 9001 certification is important for any sort of organization, but especially for a language provider because it helps establish a Quality Management System that strengthens business performance and defines the quality of teams, thereby helping language providers produce language services of the highest quality.

Many organizations only work with ISO-certified vendors; they feel strongly that following ISO standards is the best way to ensure vendors meet their quality standards.

What does it cover?

Quality management principles, including: 

  1. A strong customer focus to ensure top customer service and quality results.
  2. Motivation and implication of top management to ensure consistent messaging and clear scope of responsibility throughout the organization.
  3. Process approach to ensure processes are clear, consistent, and understood across all departments.
  4. Continual improvement to ensure the organization provides top-quality service with updated processes and procedures. 

Benefits of getting ISO 9001:2015 certified

  • Proof to your customers that you provide a reliable service
  • Improved organization which will increase your team’s motivation
  • Competitive advantage
  • Evidence you are seeking for excellence

Achieving ISO 9001:2015, in addition to ISO 17100, demonstrates Linguava’s commitment to going “above and beyond” for our customers. We are always looking for ways to enhance and improve. This certification not only ensures our language services are of the highest possible quality, but will help Linguava attract top talent to support our incredible customers.

“From the feedback I have received from Julia Meaden, your ISO Auditor, and witnessing myself Patry’s enthusiasm and dedication to the project this is really well deserved”. – Amy Taylor, ISO Quality Services Ltd.

I have heard from my team that you have recently become certificated to both the 17100 and the 9001 ISO standards.  Congratulations on doing that in such a short space of time!”. – Jody Purser, ISO Quality Services Ltd.

As Linguava continues to raise the standard of excellence, we are pleased to announce that we are also on our way to achieving ISO 27001. If you are looking for high quality Onsite Interpretation, Scheduled Video Interpretation, Video Remote Interpretation, Over the Phone Interpretation, American Sign Language or Translation and Localization services and exceptional customer service, please contact our sales team at sales@linguava.com to learn more.  

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Resources:
https://www.isoqsltd.com/iso-certification/iso-9001-quality-management-certification/